SHIPPING & RETURNS
5. DELIVERY AND INSURANCE
5.1 Please note that, at this time, QUIGGIN’S only delivers in the United Kingdom (England, Northern Ireland, Scotland and Wales).
5.2 Products will be delivered to the delivery address as shown in your Order Confirmation.
5.3 Our chosen courier for delivery will be either Royal Mail or Cumbria Express Parcels and we strive to ensure that all orders are received within two (2) to five (5) working days. However, if you live in Northern Scotland it may take one or two days longer.
5.4 QUIGGIN’S insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to You.
6. CANCELLATIONS AND RETURNS
6.1 Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at enquiries@quiggins.co.uk or call 01539 720668 for an Order Cancellation number stating your wish to cancel, modify or return your order.
6.2 Sometimes it will not be possible to stop an order from being dispatched, because we endeavour to process orders on the same day. If your order has already been fully processed and dispatched, please follow the returns policy
6.3 If you wish to cancel your order, you are entitled to do so within seven (7) working days of delivery and obtain a full refund of the purchase price of the delivered products.
6.4 Returns, exchanges and late cancellations. If you are not happy with your goods you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the seventh working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.
6.5 In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging and other protective materials as well as all the original labelling attached.
6.6 PLEASE NOTE: We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser’s cost. QUIGGIN’S is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an Order Cancellation number.
6.7 Cancellations are subject to the payment of the transportation charges for both outward and return journeys. We require that all goods be returned within fourteen (14) days of the date of your notice of cancellation.
6.8 Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case. We offer a free returns process in the event that a) the product is not what was ordered or b) the product is flawed. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and we require that they be returned within fourteen (14) days of the date of delivery.
6.9 In the event that you should choose an alternative courier, we do not accept any form of liability for the loss or damage of returned goods. Our address for all returns is
Quiggin’s E-Commerce (Returns)
Lowfellside, Kendal, Cumbria, LA9 4NH, United Kingdom
6.10 In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service representatives on 01539 720668 who will be happy to talk you through the procedure or send an email to enquiries@quiggins.co.uk.
6.11 Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s payment card including VAT but excluding shipping charges and recovery costs. We do not offer QUIGGIN’S store credits.
7. GIFTS
7.1 If the goods ordered from QUIGGIN’S were a gift and the recipient wishes to exchange an item, she/he may return the gift at any time during the seven (7) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy.
7.2 The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.